Using state-of-the-art technologies, NTUC Income, Swiss Life’s exclusive Network Partner in Singapore, has adopted a new IT system with centralized virtual operations.
The new system provides real-time access, combines entry and proofing of data, as well as underwriting and issuing documents, and delivers a full overview of workflow processes.

With an investment of around USD 3 million, NTUC Income – one of Singapore’s largest insurers with a turnover of around USD 1.2 billion – now has a system which offers its clients a more agile business environment and significantly improved response times. Customer service is drastically improved, as most requests can be processed directly at the front end.

This system will not only allow NTUC to further improve efficiency and decrease transaction times by 30%, but also ensures higher availability and tighter security of confidential client data.

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